We're Here to Help
Our dedicated support team is made up of former cleaning business operators and tech experts. We don't just know the software; we understand your business.
The Fastest Path to a Solution
Before you reach out, you might find an instant answer in our help resources.
Search the Knowledge Base
Our extensive library of articles, guides, and tutorials is available 24/7.
Watch Video Tutorials
Prefer to see it in action? We have short, step-by-step videos for common tasks.
Check System Status
Experiencing an issue? Check our live status page to see if there's a known system-wide incident.
Contact Our Support Team
Can't find what you're looking for? Send us a message and we'll respond within 2 hours during business hours.
📞 Schedule a Call
For complex issues or strategic questions, schedule a one-on-one screen share with a support specialist.
Availability: Monday - Friday, 9:00 AM - 5:00 PM EST
Duration: 15-30 minute slots
Frequently Asked Questions
What are your support hours?
Our support team is available via email and chat Monday-Friday, 9 AM - 6 PM EST. Emergency support available 24/7 for critical issues.
I have a billing question. Who should I contact?
For the fastest service, please email billing@janitoriq.ca or select "Billing Inquiry" in the contact form. billing@janitoriq.com
How do I submit a feature request?
We love hearing from our customers! Please use the contact form and select "Feature Request." All suggestions are reviewed by our product team.
Can I get help with onboarding?
Absolutely! New customers get a dedicated onboarding manager. Existing customers can schedule a call with our support team anytime.
How fast is your response time?
We aim to respond within 2 hours during business hours. Critical issues are prioritized and handled immediately.
Do you offer phone support?
Yes! Scheduled phone support is available for all customers. Priority phone support is included with our Scale plan.
Other Ways to Connect
Sales Inquiries: Interested in Janitor IQ for your business? Talk to our sales team at sales@janitoriq.com
Partnerships: Looking to integrate or partner with us? Email partners@janitoriq.com